Offer description
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies.
-Requirements- Minimum education level: Middle school
Availability to travel: No
Availability of change of residence: No.
Requirements
- Minimum education level: Grade 10 /N2
- Availability to travel: Yes
- Availability of change of residence: Yes