Offer description
To assist the Customer Experience Centre with the vital role of performing customer service-related duties including the
effective handling of inbound and outbound calls, logging cases on the system, performing follow-ups and maintaining
excellent communication with all relevant, involved parties and ensuring that requests for assistance are attended to in
order to assist and contribute to the effective operation of a customer service orientated call centre.
Main Activities and Key Areas of Responsibility
• Provide exceptional customer service.
• To answer all incoming calls within SLA’s.
• To capture all calls on relevant systems according to policies and procedures.
• Manage all cases professionally and efficiently according to policies and procedures and within the correct
timeframes.
• To assist with all client queries and requests.
• Clear knowledge and understanding of policy wording, systems, processes and procedures.
Qualifications & Experience
• Matric
• Clear criminal and ITC record
• EE Candidates will receive preference
• Minimum 5 years working experience
• Emergency Call Centre/ Short term Insurance Industry experience beneficial
Skills & Abilities
Customer Care Skills:
• Bilingual
• Attentive
• Excellent communication skills (written and verbal)
• Quality orientated
• Display a sense of urgency
• Diplomatic & patient
• Display initiative, maturity and a high degree of professionalism
• Ability to work well under pressure
• Basic Life Support Certificate as an added advantage
Interpersonal Skills:
• Team player
• Work independently
Abilities:
• Telephone Etiquette
• Must have good typing skills (60 WPM)
• Reasonable Memory Recall
• Computer Literacy – MS Office: Word, Excel, Outlook
Personal Attributes:
• Be honest, sincere and consistent. Work hard to peruse our goals together relentlessly
• Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
• Ability to use standard office equipment
• Passionate about customer service
Working Hours
• Shift Oriented
Location:
Johannesburg, South Africa,
Company:
Energy at Work Projects
Education:
No education
Job Category:
Insurance
Working Experience:
3 to 5 years
Contract Type:
Full Time
Salary:
R8000 to R12000
Salary Frequency:
Monthly
Requirements
- Minimum education level: Grade 12 /N4 (Matric)
- Availability to travel: No
- Availability of change of residence: No