Offer description
Job Requirements and Responsibilities:
Serves customers by completing account transactions.
Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
Sells cashier’s checks, traveler’s checks, and series e bonds.
Answers questions in person or on telephone and refers customers to other bank services as necessary.
Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
Reconciles loan coupons and other transactions.
Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Bank Teller Skills and Qualifications:
Customer service
Attention to detail
General math skills
Verbal communication
Integrity
Selling to customer needs
People skills
Financial skills
Financial software
Thoroughness
Documentation skills
Education, Experience, and Licensing Requirements:
High school diploma, GED, or equivalent
Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment preferred
Prior supervisory or management experience a plus.
Requirements
- Minimum education level: Grade 11 /N3
- Availability to travel: No
- Availability of change of residence: No