Offer description
Duties & Responsibilities
• With or Without experience
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Facilitate end to end enrolment process
• Provide end to end enrolment support
• Manage and resolve customer queries
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
Desired Experience & Qualification
• Matric
• Proficient in relevant computer applications
• Required language proficiency English
• Knowledge of customer service principles and practices
Requirements
- Minimum education level: Grade 12 /N4 (Matric)
- Language(s): English
- Availability to travel: No
- Availability of change of residence: No
